Who we are
MKH Appliance Repair Inc., trading as MKH Appliance Repair, is an independent appliance repair company registered with the California Bureau of Household Goods and Services under registration #50900 for Major Appliance Repair. Our office is at 13505 Barbara Ann St, Unit 410, Van Nuys, CA 91405.
That office is not a workshop and not a walk-in location. All repairs happen at your home. Nothing is dropped off or collected there.
We are independent
We are not affiliated with, authorized by, endorsed by or sponsored by any appliance manufacturer, nor by any of their distributors or authorized service networks. Manufacturer names and model names appear on this site only to describe the appliances we repair.
All trademarks are the property of their respective owners. We are not a factory service provider and we do not describe ourselves as factory-trained or factory-certified.
Booking a visit
Submitting the booking form or calling us is a request for service, not a confirmed appointment. An appointment exists once we have confirmed a date and a window with you directly.
Same-day and next-day availability depends on the technician schedule on the day and is never guaranteed in advance. If we cannot reach you in the window we agreed, we will tell you rather than leave you waiting.
The service call fee
The service call is $99. It covers a technician attending, diagnosing the fault and giving you a written price for the repair. It is waived if you approve the repair and we carry it out on the same visit.
If you decline the repair, the service call fee is all you pay. We will not carry out work you have not approved, and we will not add charges that were not on the written quote.
Quotes and approval
Every repair is quoted in writing before any work starts. A quote covers the fault we diagnosed. If a second, separate fault is found once the appliance is opened up, we stop and re-quote rather than continuing.
Parts availability can change a quote. Where a part is on back-order or has been discontinued we will tell you at the point you approve, not afterwards.
Parts and workmanship warranty
We warrant parts we supply and the labour we perform for up to 365 days from the date of the repair, depending on the part. The exact term for your repair is stated on your invoice and that figure governs.
The warranty covers the fault we repaired and the part we fitted. It does not cover a new and unrelated fault, damage caused after our visit, appliances that have been worked on by someone else since, or problems caused by installation, power supply, water supply or venting that were not part of the work we did.
If the same fault returns within the warranty period, contact us and we will return. That is the remedy under this warranty.
Limits of what we do
We repair household appliances. We do not do gas line installation, electrical rewiring, plumbing beyond the appliance connection, masonry, cabinetry or duct replacement. Where a job needs one of those we will tell you to engage the right trade rather than attempt it.
We may decline a repair where the appliance is unsafe, where a part is genuinely unavailable, or where the cost of the repair approaches the value of the appliance. We would rather say so than take the work.
This website
The content here is provided for general information. Appliance descriptions, typical faults and the costs mentioned are indicative and not an offer or a quotation. Nothing on this site creates a contract.
We try to keep the site accurate and may change it at any time without notice. The site is provided as is, and we do not warrant that it will be uninterrupted or error-free.
Limitation of liability
To the fullest extent permitted by California law, our liability arising out of the repair service or this website is limited to the amount you paid us for the repair in question.
We are not liable for indirect or consequential loss, including loss of food, loss of use, or loss of business. Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.
Insurance and certificates
We are insured. If your building or HOA requires a certificate of insurance before a technician can attend, ask when you book and we will send it ahead of the visit.
Governing law
These terms are governed by the laws of the State of California, and the courts of Los Angeles County have jurisdiction over any dispute.
Changes, and how to reach us
We may update these terms. The date at the top of this page is the date of the current version. Questions about anything here: call (213) 523-3555 or email service@mkh-appliancerepair.com.
