Privacy policy.

What we collect

If you submit the booking form we collect the name, phone number and ZIP code you enter, the appliance type and preferred timing you select, and anything you type in the description box.

If you call us we collect your name, phone number and address so a technician can attend, along with what you tell us about the appliance.

That is all. There is no account to create, no email address field, no newsletter, and no payment is taken through this website.

Why we collect it

To contact you about your enquiry, to schedule and carry out the repair, to quote and invoice for it, and to honour the warranty afterwards. We keep a record of work done so that a warranty claim can be checked against it.

We do not use your details to market unrelated services to you, and we do not sell or rent personal information to anyone.

Cookies and tracking

This site loads two tracking services, both of which set cookies in your browser. The first is LeadConnector, the platform we use to manage enquiries and phone calls; its script loads on every page from link.msgsndr.com so that a visit, a form submission and a phone call can be recognised as coming from the same person. That is how we know which advertisement or search produced an enquiry.

The second is Google Tag Manager, which loads Google’s advertising tags. Those record when a visit turns into an enquiry and report it back to Google Ads, so that we can tell which advertisements are worth paying for. Google receives your IP address and the cookie identifiers it has set.

What it records is browsing behaviour on this site: the pages you view, how you arrived, and the advertising click identifier if you came from an advertisement. It does not read anything from other websites you visit, and we do not use it to build an advertising profile of you or to retarget you elsewhere.

There is no Google Analytics, no Meta pixel and no advertising retargeting tag on this site.

Three things do load from Google and will therefore see your IP address and basic browser information: the typefaces, served from fonts.googleapis.com and fonts.gstatic.com, and the embedded map on the coverage sections, served from google.com. Google's handling of that data is governed by Google's own privacy policy, not ours.

Links to other sites

We link to our Google Business Profile and our Yelp profile. Following those links takes you to services we do not control and whose privacy policies apply instead of this one.

Who we share it with

Nobody, with three narrow exceptions: a parts supplier may receive your appliance model and serial number in order to supply a part; our insurer may receive details of a job if a claim arises from it; and we will disclose information where the law requires it.

We do not share your details with other trades, lead-generation companies or marketing lists.

How long we keep it

Enquiries that do not become jobs are kept for up to twelve months. Records of completed repairs are kept for at least the warranty period and typically for several years afterwards, because tax and insurance obligations require it.

Ask us to delete your information and we will, except where we are required to keep a record of work carried out.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. California residents have rights of this kind under state law, and we will honour a request from anyone who asks, whether or not the law obliges us to.

Call (213) 523-3555 or email service@mkh-appliancerepair.com. We will respond within a reasonable time and we will not charge you for asking.

Children

This site is not directed at children and we do not knowingly collect information from anyone under 16.

Security

We limit access to customer details to the people who need them to do the job. No system is perfectly secure, and we do not claim otherwise.

Changes, and how to reach us

We may update this policy. The date at the top is the date of the current version. Questions: call (213) 523-3555 or email service@mkh-appliancerepair.com, or write to MKH Appliance Repair Inc., 13505 Barbara Ann St, Unit 410, Van Nuys, CA 91405.